Frequently Asked Questions

Services

Q: Do I need an appointment, or do you take walk-ins?

A: We recommend booking an appointment to ensure your preferred time and stylist. We do not offer walk-in appointments.

Q: How far in advance should I book?

A: For color services or busy times (weekends/evenings), we suggest booking at least 6-8weeks ahead. For regular cuts, 4-6 weeks in advance is the for the best.

Q: Do you offer consultations?

A: Yes! We offer consultations so we can understand your hair goals, discuss options, and provide an accurate price estimate.

Color & Treatments

Q: What’s the difference between highlights, balayage, and all-over color?

A: Highlights lighten sections of your hair for dimension, balayage creates a soft, hand-painted effect for a natural look, and all-over color changes the entire shade of your hair.

Q: Do you offer color correction?

A: Yes.

Q: What brands of color and products do you use?

A: We use high-quality, professional salon products to keep your hair healthy and vibrant. Your stylist can recommend the best formulas for your hair type. We are a Kevin Murphy and Milbon color line.

Pricing & Policies

Q: How much do your services cost?

A: Prices vary depending on the service, stylist, and hair length. Please see our services page for up-to-date pricing.

Q: Do you require a deposit?

A: For certain services (like color corrections or extensions), we may require a deposit to secure your appointment.

Q: What is your cancellation policy?

A: We kindly ask for at least 24–48 hours’ notice for cancellations or reschedules so we can offer the spot to another guest.

Stylists

Q: Can I request a specific stylist?

A: Absolutely! When booking online or by text, you can choose your preferred stylist.

Q: Do your stylists specialize in certain services?

A: Yes—our team includes specialists in color, cutting, and extensions.

Hair Care & At-Home Maintenance

Q: How often should I get a haircut?

A: Most clients come every 6–12 weeks to keep their hair healthy and fresh, though it depends on your style and hair goals.

Q: Do you sell professional products?

A: Yes, we carry salon-quality shampoos, conditioners, and treatments that help extend your results at home. Milbon Signature Line and Gold Line, Kevin Murphy, and R+co. Check out our online boutique.

Special Services

Q: Do you offer bridal or special occasion styling?

A: Yes, we provide in-salon and on-location bridal services, as well as styling for special events. Contact us for availability.

Q: Do you cut children’s hair?

A: No, we do not.

Q: Do you offer scalp treatments, extensions, or smoothing services?

A: Yes, we specialize in scalp spa treatments, extensions, and smoothing treatments. Ask your stylist during your consultation or check our services page.

Salon Experience & Payments

Q: Do you provide refreshments or amenities?

A: Yes! We want you to relax and enjoy your time with us, so we offer complimentary beverages and free Wi-Fi.

Q: What forms of payment do you accept?

A: We accept cash, major credit/debit cards, and gift cards. Tips are welcome in cash or on card.

Q: Do you sell gift cards?

A: Yes, gift cards are available in any amount and make a perfect gift for any occasion. Call or purchase in-store.